Frequently asked questions
General, Shipping, and Returns
Is ChicAllure cruelty-free?
Is ChicAllure cruelty-free?
Yes, all of our products are cruelty-free!
Is my payment information secure?
Is my payment information secure?
Your data is transferred via a secure SSL connection and is therefore subject to the latest security standards. The transmission of your data does not represent a risk at any time. Your security is our highest priority!
How long does shipping take?
How long does shipping take?
Our hard-working team aim to ship your order within 48 hours (Mon-Fri, excl. holidays).
Once your order has been shipped, these are our Estimated Shipping Times:
- United States (5-9 business days)
- United Kingdom (3-7 business days)
How do I track my order?
How do I track my order?
Once your order has been shipped, you'll receive a shipping confirming email. This will include your shipment details and a link to track your order.
Please note it may take a few days for your tracking information to update with the carrier.
What happens if I entered the incorrect address?
What happens if I entered the incorrect address?
Please email hello@shopchicallure as soon as possible. We only have a small window after ordering where we may be able to edit your order. If it has already been shipped or you have received a shipping confirmation email, then unfortunately, we will be unable to make changes. If you think the shipment will not be delivered, contact us and we'll help.
How do I return my order?
How do I return my order?
We hope that you absolutely love and enjoy your new product(s) from Chic Allure! If for any reason you are not completely satisfied with purchase, you are welcome to return your order within 30 days of receipt. As we care about everyone’s health and hygiene, the product(s) must be unused in sealed packaging and resalable condition. The cost of returning the order will have to be covered by you as customer. We also advise obtaining proof of postage when making a return as we cannot be held responsible for lost packages.
HOW TO MAKE A RETURN:
• Contact us at hello@shopchicallure.com with the subject 'Returns' and include your order number, name and reason for return
• We will provide you instructions on where to send return goods - at present, we only offer returns to an address in the United Kingdom
• Then ship the order back to us (keep a receipt of postage)
• Once received, your return will be handled within 3-5 working days
• YAY! We process your refund back to your original card or PayPal account used for payment
ChicAllure monitors return activity for abuse and reserves the right to limit returns or exchanges.
Products
Reusable Self-Adhesive Eyelashes
How do I apply my lashes?
How do I apply my lashes?
How to Apply Your Self-Adhesive Eyelashes:
- Start with clean, dry eyelids. Apply your base makeup first, and then you're ready to start with your self-adhesive eyelashes.
- Carefully remove the self-adhesive lashes from the packaging. Hold them up to your eye to check the fit. Trim any excess length if needed.
- Use your fingertips to apply the self-adhesive lashes. Start at the outer corner and work your way inwards, aiming to get as close to your natural lash line as possible.
- Gently press down on the lashes to make sure they stick well to your skin. For extra precision, you can use a clean mascara wand or a lash applicator.
- Make adjustments as needed to ensure the lashes are evenly spaced and comfortable on your eyelids.
- When you're ready to remove the lashes, gently peel them off from the outer corner inwards.
- After use, store your lashes back in their original packaging for future wear.
How do I care for my lashes?
How do I care for my lashes?
Maintenance Tips:
- Your false eyelashes are reusable and washable for approximately seven uses, depending on how well you care for them.
- To restore stickiness, rinse with warm water to remove excess residue from the strip. Allow it to dry in a warm place or gently use a hair dryer from a moderate distance.
Are they reusable?
Are they reusable?
Yes, our lashes are designed to be reusable up to 7+ times depending on care and maintenance.
Will these damage my natural lashes?
Will these damage my natural lashes?
Absolutely not! Although our lashes are designed to be strong enough to last the entire day, the adhesive they're pre-lined with won't damage your lashes when removing them.
To remove, simply peel from one end to the other and place your lashes back in the protective case, ready for the next use!
What if I'm not satisfied?
What if I'm not satisfied?
We're confident in our products and are sure you'll love them, but, in the event you're unsatisfied with your purchase, simply email us with your concerns and we'll make it right.