Subscription Policy
Everything you need to know about your Chic Allure subscription.
1. INITIAL ORDER
• Cancellation Window: You have 1 hour after placing your first subscription order to request a cancellation.
• Refundability: If you contact us within this 1-hour window and your order has not already been fulfilled, we will cancel the subscription and issue a full refund.
• Final Sale: Once the 1-hour window has passed, or your order has been fulfilled by our warehouse, the initial order becomes final and non-refundable.
2. SUBSCRIPTION SCHEDULE
• 1 Pack: Delivered and billed every month.
• 2 Pack: Delivered and billed every 2 months.
• Automatic Renewal: Your payment method will be charged automatically at the beginning of each new subscription cycle at the subscription price shown when you sign up, unless your subscription is changed or cancelled in accordance with this policy.
3. SUBSCRIPTION RENEWALS
• The 5-Day Rule: To prevent your next renewal from being created and charged, you must cancel your subscription at least 5 days before your next scheduled renewal date.
• First Renewal: The first automatically generated renewal after your initial order is non-refundable once it has been created, unless the subscription was cancelled at least 5 days before the renewal date.
• Future Renewals: All subsequent renewal orders are non-refundable once they have been generated.
• Late Cancellations: Cancelling after a renewal order has already been created will stop future renewals only. The existing order will remain active and will be processed for shipment.
4. MANAGING OR CANCELLING YOUR SUBSCRIPTION
• Manage Online: You can manage or cancel your subscription at any time through our Manage Subscription page.
• No Cancellation Fee: There are no cancellation fees or long-term commitments. Please cancel at least 5 days before your next renewal if you do not want the next order to be processed.
5. SUBSCRIBED BY MISTAKE
• Contact Us Within 1 Hour: If you subscribed by mistake, please contact our support team within 1 hour of placing your initial order.
• Within the Cancellation Window: If we receive your request within this timeframe and the order has not already been fulfilled, we will cancel the subscription and refund the initial order.
• After the Cancellation Window: Once this timeframe has passed, the existing order is non-refundable. You can still cancel your subscription to prevent future renewals, subject to the 5-day renewal rule above.